Support & Contact
Get help with billing, ID slots, redeems, and alliance tools — we’re here to assist.
Account & ID Issues
Login, account access, and ID slot questions.
Billing & Subscriptions
Plans, payments, and subscription changes.
Gift Codes & Redeems
Codes, auto-redeem, and redeem history.
Alliance Tools
Roster, Bear Trap, and alliance workflows.
Primary support channel
[email protected]
Response time: 24–48 hours (weekdays).
Include your in-game name + server for faster assistance.
Before contacting support
- Check the dashboard and How it works for answers to common questions.
- Include your account email and a short description of the issue.
- For gift codes or redeems, note the code and any error message you see.